Privacy Policy

This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. It applies to the ekoala.com.au website and all related sites, applications, services and tools regardless of how you access or use them.

You accept this Privacy Policy when you sign up for, access, or use our services, content, features, technologies or functions offered on our website and all related sites, applications, and services (collectively “eKoala Laundry Care Services”). We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by emailing you a notice of the change at the email address you provided during service sign up.

How we collect information about you

When you sign up for service through the laundrycare.biz website, you voluntarily provide us with your contact information including your address, phone number and email address as well as your financial information. This information is collected so that we can accurately perform pick up and drop off services and so that we can communicate with you regarding your laundry services.

If you open a eKoala Laundry Care account, we may collect the following types of information:

  • Contact information, such as your name, address, phone, email and other similar information.
  • Financial information, such as the full bank account numbers and/or credit card numbers that you give us when you use eKoala Laundry Care Services.
  • Detailed cleaning preferences that pertain to your garments.

You may choose to provide us with access to certain personal information stored by third parties such as social media sites (e.g., Facebook and Twitter). This is done when you voluntarily “like” our Facebook Page or when you voluntarily “follow” of Twitter Page. The information we may receive varies by site and is controlled by that site. By associating an account managed by a third party with your eKoala Laundry Care account and authorizing eKoala Laundry Care to have access to this information, you agree that eKoala Laundry Care may collect, store and use this information in accordance with this Privacy Policy.

We may also collect additional information from or about you in other ways, such as through contact with our customer support team, results when you respond to a survey and from interactions with associates/representatives of eKoala Laundry Care.

How we protect and store personal information

Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.

We store and process your personal information on our computers in the US. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are physical access controls to your data and information access authorization controls.

How we share personal information with other parties

We may share your personal information with:

  • eKoala Laundry Care Associates and Mentors – individuals who provide laundry service to you or your business.
  • Service providers who help with our business operations such as fraud prevention, accounting, marketing and technology services. These service providers only use your information in connection with the services they perform for us and not for their own benefit.
  • Credit bureaus and collection agencies to report account information, as permitted by law.
  • Companies that we plan to merge with or are acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.)
  • Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to Laundry Care or one of its affiliates; when we need to do so to comply with law or credit card rules; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our Terms of Service.
  • Other third parties with your consent or direction to do so.

ekoala Laundry Care will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this policy.

How you can access or change your personal information

You can edit your personal and payment information at any time by submitting changes through the online, sign up form. You can close your account through a written request sent to contact@ekoala.com.au. If you close your eKoala Laundry Care account, we will mark your account in our database as “Closed,” but may retain personal information from your account to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.

How you can contact us about privacy questions

If you have questions or concerns regarding this policy, you should contact us by emailing contact@ekoala.com.au.